01 · Audit
20 min
Find the workflow
A call with the person who does the work. We time it, map it and tell you if it’s worth automating.
About · since 2022
Ops people who learned to wire AI.
Patchbay started in a Rotterdam warehouse office, automating the quote desk of the freight company next door. Today we are nine people, and every build still starts with someone’s actual Tuesday.
2022
founded in Rotterdam
9
people on the bench
112
agents running today
€3.1M
saved for clients in 2025
How a build runs
Four steps, one signal path.
02 · Map
1 week
Draw the wiring
Every tool, handoff and rule on one page, priced and agreed before we write any code.
03 · Wire
2–5 weeks
Build and test
We build inside your accounts and test against last month’s real cases before anything goes live.
04 · Monitor
ongoing
Keep it honest
Drift alarms, a monthly report and weekly reviews in the first month. You see what it saves.
Bench rules · rev. 4
Signed by all nine of us
Four rules we don’t break, even when a client asks us to.
01
Automate the boring middle.
We take the copy, paste and check between your tools. The judgement stays with your people.
02
You own everything.
Code, prompts and accounts live in your workspace from the first commit. Leaving us costs nothing.
03
Measured, or it didn’t happen.
Every unit ships with a before-and-after number for the workflow it replaced.
04
A person is always one step away.
Every agent knows when to stop, and hands over with the whole story attached.
The bench
Six of the nine people who build your units.
CH-01
Founder · operations
Noor el Amrani
Ran operations at two logistics scale-ups before starting Patchbay in 2022.
CH-02
Engineering lead
Bram de Wit
Builds the agents and the plumbing underneath them. Ten years of backend work.
CH-03
Agent designer
Lena Okafor
Writes the rules, prompts and handoffs, and tests them against real cases.
CH-04
Integrations
Tomás Reyes
Connects agents to CRMs, inboxes and the odd twenty-year-old ERP.
CH-05
Delivery lead
Ines Kovač
Runs every build from audit to launch, and keeps it on time and on budget.
CH-06
Data and evaluation
Pieter Smulders
Measures what each unit saves, and catches drift before your team does.